Terms and Conditions of Sale

A few things to consider before you buy from us

These Terms and Conditions govern all purchases between you (“the Customer”) and VIVO General Trading LLC (VIVO Fitness). If any of these terms and conditions concern you, please do not purchase from us and/or email us with any concerns at hello@vivofitness.ae. Most of these terms will be listed on any quotations you receive from us and it’s important to know that the terms and conditions of your quote will supersede any terms listed below. These terms below are a general guide.



All product remains the property of VIVO Sports Group (VIVO General Trading LLC) until 100% payment has been received. To simplify, we reserve the right to enter your premises and collect all the equipment if you fail to pay your invoices.



All Quotations are valid for 14 days from the date it’s sent to you. We have a lot of exchange rate fluctuations to consider, so we don’t like our quotes being valid for too long. We are usually happy to extend these periods, so chat with us if you’re concerned.



We import equipment and flooring products from all over the world, but mainly from Mainland U.K and USA. We estimated lead time for all our products to take 12 to 16 weeks from the date we receive your advance deposit payment. All lead times are assumed and we always use our best efforts to improve on lead times where we can. Though if, for example, bad weather in the UK delays a container ship, there’s no way we can control this.
For the avoidance of doubt, by purchasing from VIVO Fitness, you guarantee to waive any penalty charges incurred for late delivery of your products.



Our standard payment terms are as follows:
  • 75% Advance Deposit Payment
  • 25% Balance due on the same day as we deliver your products.



Delivery within the UAE is included in all our quotations, but only within the borders of the U.A.E. For deliveries outside the UAE, all quotations are considered “ex-works” and the customer is required to arrange collected, transport and all other associated costs (eg. customs clearance, taxes, unloading at site etc).



If Installation is not mentioned in the list of products and/or services in your quote, it’s not included. Simple. In this situation, you will need to arrange your own team to install any equipment, rigs, flooring etc.
When we do provide an installation service, it’s important to understand what we do and don’t do. We only install, so we will not be responsible for any demolition, site preparation (but not limited to) installation of any power/data requirements, floor preparation, self-leveling, removal of existing floor finishes etc.
In ALL CIRCUMSTANCES, by accepting our quotation, you agree that VIVO Fitness (officially VIVO General Trading LLC) will never be liable
for any damage to any existing property which might be caused during delivery or installation of the items.
If we have allowed for any installation costs in our quotation, it is always based on a ground floor location only with suitable access to the site, unless expressed otherwise.
The customer agrees to provide clear and proper access, security clearances etc. The customer is responsible for any and all forklifts, cranes, scaffolding etc which may be required to install, in particular for Beaverfit FOB Locker products.
All installations need to be completed in a single mobilization in accordance with our proposed schedules. We reserve the right to charge additional costs if the customer, or any other 3rd party, delay our installation.



No cancellations are accepted after Advance Deposit Payment has been received.



All quoted items are covered under relevant manufacturer warranty periods and conditions.



These terms and conditions are governed by the laws of the Dubai International Financial Centre (DIFC)